culture Archives - REM https://realestatemagazine.ca/tag/culture/ Canada’s premier magazine for real estate professionals. Fri, 17 Jan 2025 15:04:12 +0000 en-US hourly 1 https://wordpress.org/?v=6.7.1 https://realestatemagazine.ca/wp-content/uploads/2022/09/cropped-REM-Fav-32x32.png culture Archives - REM https://realestatemagazine.ca/tag/culture/ 32 32 How Connexus Group uses culture and contribution to build success https://realestatemagazine.ca/how-connexus-group-uses-culture-and-contribution-to-build-success/ https://realestatemagazine.ca/how-connexus-group-uses-culture-and-contribution-to-build-success/#respond Tue, 14 Jan 2025 10:05:51 +0000 https://realestatemagazine.ca/?p=36655 Ravi Singh inspires his team to embrace servant leadership, collaboration and a shared vision. With 27% growth in 2024, it's working

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“Pain is a good teacher … The silver lining is we don’t have any drama.”

This is what Ravi Singh, team leader of Connexus Group at Re/Max (Connexus), had to say about the fallout of his third major health scare since 2006. After he dealt with a colectomy, cancer, gallbladder removal, degenerative liver disease and 13 emergency room visits in a year, Singh’s team quickly learned what matters and has been extremely motivated to achieve greatness—both for themselves and their leader.

“They work really hard. Our numbers are up 27 per cent (in 2024 from 2023),” Singh notes. “They showed up when (I) needed them.”

He feels that anyone can be successful anywhere but, “Sometimes you want to have somebody to high five. You want to feel like these are my people (and) I can’t wait to share good or bad news.”

Indeed, Connexus saw $1.8 million in gross commissions last year. Of course, this and the rest of their success—including consecutive Re/Max Platinum and Diamond Team awards since 2016—result from very intentional efforts.

 

Habits, rituals and culture

 

Singh says the main things vital to his team’s success are the culture and core beliefs. “We work on an ‘all hands on deck, everyone wins’ philosophy,” he says.

Connexus agents start with the philosophy of contribution. “Giving starts the receiving process,” Singh says, and his team isn’t there for what’s in it for them. “They’re trying to figure out how to grow through giving. To really understand that is at the core of what we do.”

This “servant leadership” approach creates an optimal platform to understand agents and meet them where they’re at, ensuring their version of success is being navigated, not his. “I’m giving them the best possible platform in terms of tools, resources, mentorship, expertise and business best practices that I can to ensure that success.”

 

A balanced view of contribution and value plus quantity and scale

 

Singh notes that agents typically look at quantity and scale, while he looks at contribution and value.

He stresses how important both elements are to success and notes this is where the servant leadership philosophy comes in. “When we serve, the byproduct is kinship and money … It’s about how (we) can make an incredible contribution.”

 

Consistent processes and practices year-round

 

Singh holds two regular meetings that he says are crucial success factors, the first being a weekly “jam session.” There are two components to this.

First, the deals pipeline gives agents a “bird’s eye view and fly-on-the-wall perspective” of what others are working on, to learn through experience, something Singh notes is invaluable to all. The second component is a future focus on marketing initiatives that Singh breaks down into process and projects.

Process involves things like buyer and seller appointments, open houses, showings, offers and paperwork.

Projects are assessed to ensure the team is building a healthy pipeline that targets their ideal client or demographic: an “approachable baller” he describes as very well-rounded, with, say, two kids and a nice townhouse in a walkable, urban Toronto community. Recent projects centred around the holidays and included client gifting, events, drop-bys, annual comparative market analyses, real estate reviews and surveys.

The second regular meeting is a 10-minute agent huddle, where team members stay accountable by reviewing, answering and documenting three questions: What are you working on? What did you do? What is your immediate next step?

Singh also holds an annual offsite for yearly planning, and “all hands on deck challenges” about twice a year. These are proactive campaigns for lead generation with high-touch, one-to-one, personal client transactions. “Nobody leaves until it’s done. I give them what I call ‘rocks’ to call, (or) people and initiatives, like introducing the Re/Max Canada Housing Outlook report to 30 people daily.”

 

An open policy on financials

 

Singh feels his openness around financials sets his team apart. He says the open-book policy has created incredible transparency and trust, and he’s “very comfortable” with the company’s net operating income of 13.5 per cent because he’s being fair to his agents.

The team leader reports that in 2024, his team of seven earned about $1.8 million in gross commission from 83 transactions and 36 leases, growing by about 15 percent year-over-year.

 

Agent profile

 

Singh’s agents have been with him for years, some over a decade, and there’s next to no turnover. They’re very competitive, extroverted high-achievers but, “They have no organization,” he points out with a smile.

This is why Singh hires naturally organized staff who can support the agents with everything from coaching and mentorship, administrative support, listing preparation, database management and programming to increasing lead generation, prospecting or geographic farming and online leads.

Singh’s agents are team-oriented and coachable and don’t need the spotlight. He likens this to a band: “Each band member must play their part … My ideal agents want to succeed but not necessarily do all the parts—(just) be belly-to-belly with clients and thrive in the hot seat.”

Likewise, Singh is intentional about not putting himself in the spotlight. He explains that each team member is their own top producer and could thrive alone. “But the goal is not to create a revolving door of juniors,” he stresses.

 

Advice for agents

 

Connexus has a corporate charter with defined principles or beliefs, including being relevant, energetic and fun. Singh believes this last charter quality is paramount. “If you’re not having fun, why are you here? To shuffle through something you dislike? I don’t want that energy around me.”

He also tells anyone looking to improve to remember that success leaves clues and builds off of mentors, colleagues and models. “Don’t reinvent the wheel,” he advises.

Finally, to truly succeed, he says agents must define what success looks like for them, personally. For Singh, it means retiring on the Amalfi Coast surrounded by his grandkids and his team, looking back on 2023.

“I haven’t built a team, I’ve built a family.”

 

Photo: Connexus Group team

 

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New agents: How to choose a real estate brokerage https://realestatemagazine.ca/new-agents-how-to-choose-a-real-estate-brokerage/ https://realestatemagazine.ca/new-agents-how-to-choose-a-real-estate-brokerage/#comments Fri, 04 Mar 2022 05:00:39 +0000 https://realestatemagazine.ca/new-agents-how-to-choose-a-real-estate-brokerage/ Finding the right real estate brokerage for a new agent is crucial. Whether you will be a success in this business is entirely up to you, but a good broker can assist in your endeavours.

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Finding the right real estate brokerage for a new agent is crucial. Whether you will be a success in this business is entirely up to you, but a good broker can assist in your endeavours.

In contrast to a traditional job interview, you should evaluate the brokerage. Here are some points that will help you choose a brokerage firm that’s right for you.

Commission:

It is far too common for people to choose their broker solely based on commission splits. That’s a terrible way to choose a broker!

Allow them to share in the profits if they can assist you in starting your business. There is no such thing as a perfect split. Traditionally, the agent receives a half-commission on all sales. The real estate company covers a significant portion of the overhead.

Some brokers will give you a commission of 100 per cent. If a brokerage claims to take zero commission, you will be charged transaction fees, E&O and desk fees.

Please keep in mind that these are broad concepts. Each brokerage is distinct from the others. Inexperienced salespeople have less bargaining power than more experienced salespeople. Start selling now to gain negotiating leverage.

A web-based application:

This is critical. Everyone has access to the internet. Someone who works for a brokerage firm is frequently found on the internet, so the website must be visually appealing. Successful brokers have a professionally designed website, social media accounts and other online content.

Investigate the agent display on the brokerage’s website. Does the brokerage link to the agent’s website? You can create your own alternative to relying on the broker’s website.

Charges:

Calculate your monthly office expenses, including desk, printer, copy, transaction and insurance. Find out about the unique and non-exclusive fees charged by each firm.

Size of brokerage:

In a large brokerage, you have the opportunity to network with successful agents. The majority of large brokerage firms provide new agents with training. Working for a well-known company can also assist you in establishing your brand recognition.

You may get more leads if you are with a well-known brand. But if you work for a large brokerage, a lead can transform a family into a pack of wolves on the prowl for meat in minutes. When you work for a large real estate brokerage, you must adhere to a predetermined process. Adoption of new ideas, circumstances and objectives can be a difficult task.

Consider working with a small, local boutique brokerage if you are wary of large corporations. Boutique brokerages are typically more specialized firms. Because of their small size, boutique offices are more selective in hiring.

It is common practice in small brokerages to work directly with the broker and other experienced agents. Leads will be more limited, but you will receive them more quickly because there will be fewer agents to compete with.

Additional benefits:

Consider whether you’d be willing to refer your clients to a new real estate office. After visiting clients’ homes, you’ll most likely return to your office to finish up the paperwork.

Is the office, aside from being attractive, large enough? What kind of technology is available? Are there computers, copiers and fax machines? Is it possible for you to arrive after hours? Is there parking for clients and agents?

Calculate how often you will be in the office. Take into consideration the amount of time spent driving. Modern technology allows real estate agents to work from the comfort of their own home or while traveling. You can work from home but still drive to the office for meetings.

Companies should provide training for new agents. Know who will be training you and how they will train you before you begin. Because of the fast-paced nature of the real estate industry, all agents should invest in ongoing education regardless of their length of service.

If you’re thinking about working for a brokerage, ask to observe some training sessions. A good broker will take advantage of the situation. Working with a broker who will not allow you to try out their training is not a good idea.

For their first few transactions, most new agents prefer to work with a partner who will be there every step of the way. Meet the person who will be your mentor. This is extremely important. This individual serves as a personal advisor. When are they expected to arrive? Who is the source of funding for them? How will they assist you? Are you confident that you’ll get along? Mentors should be supportive and encouraging.

Management aids and techniques:

Is the management of the brokerage firm available to new agents? The primary point of contact in a large corporation is a salaried manager, whereas in a small corporation, the primary point of contact is the broker/owner. If the manager or broker also sells real estate, that may impact their availability or even cause a conflict with your needs. Learn about the agent’s responsibilities and how to get information about them. It would be difficult to manage a team of more than 50 full-time agents.

Assistance in the office:

Newcomers frequently experience difficulties with paperwork. Few people enjoy paperwork, but many people enjoy selling.

Some brokerage firms employ a full-time employee solely responsible for dealing with paper. Some establishments have staff, but you must pay to use their services. Each brokerage establishes its own set of standards. If you’re concerned about filling out forms, you should inquire.

Culture:

Because real estate is a lonely profession, people who work in it need a place to meet new people, exchange ideas and feel like they belong. A new office filled with agents is both exciting and chaotic. If the majority of agents are seasoned veterans, you may feel alone.

Make decisions based on your instincts. While the culture of a brokerage firm is difficult to quantify, it is an important factor to consider. Your broker, office staff and fellow agents will all need to collaborate to succeed in this business. If you’re miserable while earning your money, money won’t help you. Selling can be enjoyable if you work for a good company.

Residential, commercial, leasing, property management or another type of real estate may be more appealing to you than others. Some brokerages allow you to work in various specialties.

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It’s time to examine your team’s culture https://realestatemagazine.ca/time-examine-teams-culture/ https://realestatemagazine.ca/time-examine-teams-culture/#respond Fri, 29 Sep 2017 04:00:06 +0000 https://realestatemagazine.ca/time-examine-teams-culture/ Culture is everything.  That is a fact of life. We travel to experience culture, we celebrate culture and we live culture, but what is culture? Look at your team – your sports team, business team or family team – culture is there.

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Culture is everything.  That is a fact of life. We travel to experience culture, we celebrate culture and we live culture, but what is culture?

Look at your team – your sports team, business team or family team – culture is there and it governs every interaction, thought and word.  Are you proud of your culture? Do you accomplish great things and build people up?  Do you joke around at the office or do you tear each other down?  That’s culture, and though you can’t see it, it has made those decisions for you.

We know the role culture plays in trying to establish TEAM (Together Everyone Achieves More) mentality.  We ask things like, why you want to be part of a team and what are the benefits of being a team member? We want to bring about those questions of self-reflection, because the best way to become aware of your culture is to ask yourself about it.

Now, being aware that there is culture in your life, focus on the points of determining what it is, good or bad.

  1. Atmosphere: Is the office a place you want to be? Are you happy to show up every day, or do you drag yourself to get there?
  2. Interactions: Do you offer kind words, thoughts for improvements or demeaning comments when your new admin makes a mistake? The client who can’t make up their mind – are you there with them, or have you had just about enough of sitting around and waiting on their indecisiveness?
  3. Actions: Did you hold the door for the person behind you into the coffee shop this morning, or did you let the door close as you walked away?
  4. Thoughts: You must let a team member go and you think you are being very fair because they had their chance and didn’t perform as promised. Does the team member agree, or do they see it differently – that they were doing everything they had been told to and were living up to expectations?
  5. Unspoken rules: This is tricky. There are unspoken rules in our culture. You don’t mow your lawn on Sunday morning before 10 am and you don’t knock on someone’s door at midnight. Those aren’t laws. Those are parts of culture.

That list isn’t a judgement on your culture, because it isn’t right and wrong.  You promote a culture that works for you.  In our real estate team coaching, we emphasize a culture that promotes the learning of the team systems, because without that we are stopped before step one.  If you have given some thought to this and your culture isn’t what you want to present to team members or clients, you need to make a change. This is harder than just putting “culture change” on your to-do list for next Monday.

You need to step into it with your beliefs held firm, your ideal culture in mind and a readiness to promote, hire and fire people as the culture evolves.  It might seem harsh, but it’s truly, “Get on board or we are throwing you off,” because having even one person who isn’t ready to undertake this with you is going to sabotage the whole thing.

Having said that, I don’t want to encourage you to throw everything away and start new.  Working primarily with real estate team systems, we know there are things in your culture that are phenomenal. Your admin rocks with the filing or your star new hire loves getting in early.  Perfect, keep those things. Those are not just people doing a job, those are people living an art.  That’s what you want.  Also look at some things that aren’t working.  Maybe you don’t love that everyone curses out the photocopier, because it pulls down the atmosphere –  that you can change.

Culture is everything, but it doesn’t have to be a cloud hanging over you.  Real estate consulting is the professional side of our culture, but we also live the personal side and know the difference it can make when you are aware.  Decide whether you like the culture or you don’t.  Change what you need and keep what works.  We are constantly shaping our culture and our brand, and we’re always improving. It’s a process.

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