teamwork Archives - REM https://realestatemagazine.ca/tag/teamwork/ Canada’s premier magazine for real estate professionals. Fri, 17 Jan 2025 15:04:12 +0000 en-US hourly 1 https://wordpress.org/?v=6.7.1 https://realestatemagazine.ca/wp-content/uploads/2022/09/cropped-REM-Fav-32x32.png teamwork Archives - REM https://realestatemagazine.ca/tag/teamwork/ 32 32 How Connexus Group uses culture and contribution to build success https://realestatemagazine.ca/how-connexus-group-uses-culture-and-contribution-to-build-success/ https://realestatemagazine.ca/how-connexus-group-uses-culture-and-contribution-to-build-success/#respond Tue, 14 Jan 2025 10:05:51 +0000 https://realestatemagazine.ca/?p=36655 Ravi Singh inspires his team to embrace servant leadership, collaboration and a shared vision. With 27% growth in 2024, it's working

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“Pain is a good teacher … The silver lining is we don’t have any drama.”

This is what Ravi Singh, team leader of Connexus Group at Re/Max (Connexus), had to say about the fallout of his third major health scare since 2006. After he dealt with a colectomy, cancer, gallbladder removal, degenerative liver disease and 13 emergency room visits in a year, Singh’s team quickly learned what matters and has been extremely motivated to achieve greatness—both for themselves and their leader.

“They work really hard. Our numbers are up 27 per cent (in 2024 from 2023),” Singh notes. “They showed up when (I) needed them.”

He feels that anyone can be successful anywhere but, “Sometimes you want to have somebody to high five. You want to feel like these are my people (and) I can’t wait to share good or bad news.”

Indeed, Connexus saw $1.8 million in gross commissions last year. Of course, this and the rest of their success—including consecutive Re/Max Platinum and Diamond Team awards since 2016—result from very intentional efforts.

 

Habits, rituals and culture

 

Singh says the main things vital to his team’s success are the culture and core beliefs. “We work on an ‘all hands on deck, everyone wins’ philosophy,” he says.

Connexus agents start with the philosophy of contribution. “Giving starts the receiving process,” Singh says, and his team isn’t there for what’s in it for them. “They’re trying to figure out how to grow through giving. To really understand that is at the core of what we do.”

This “servant leadership” approach creates an optimal platform to understand agents and meet them where they’re at, ensuring their version of success is being navigated, not his. “I’m giving them the best possible platform in terms of tools, resources, mentorship, expertise and business best practices that I can to ensure that success.”

 

A balanced view of contribution and value plus quantity and scale

 

Singh notes that agents typically look at quantity and scale, while he looks at contribution and value.

He stresses how important both elements are to success and notes this is where the servant leadership philosophy comes in. “When we serve, the byproduct is kinship and money … It’s about how (we) can make an incredible contribution.”

 

Consistent processes and practices year-round

 

Singh holds two regular meetings that he says are crucial success factors, the first being a weekly “jam session.” There are two components to this.

First, the deals pipeline gives agents a “bird’s eye view and fly-on-the-wall perspective” of what others are working on, to learn through experience, something Singh notes is invaluable to all. The second component is a future focus on marketing initiatives that Singh breaks down into process and projects.

Process involves things like buyer and seller appointments, open houses, showings, offers and paperwork.

Projects are assessed to ensure the team is building a healthy pipeline that targets their ideal client or demographic: an “approachable baller” he describes as very well-rounded, with, say, two kids and a nice townhouse in a walkable, urban Toronto community. Recent projects centred around the holidays and included client gifting, events, drop-bys, annual comparative market analyses, real estate reviews and surveys.

The second regular meeting is a 10-minute agent huddle, where team members stay accountable by reviewing, answering and documenting three questions: What are you working on? What did you do? What is your immediate next step?

Singh also holds an annual offsite for yearly planning, and “all hands on deck challenges” about twice a year. These are proactive campaigns for lead generation with high-touch, one-to-one, personal client transactions. “Nobody leaves until it’s done. I give them what I call ‘rocks’ to call, (or) people and initiatives, like introducing the Re/Max Canada Housing Outlook report to 30 people daily.”

 

An open policy on financials

 

Singh feels his openness around financials sets his team apart. He says the open-book policy has created incredible transparency and trust, and he’s “very comfortable” with the company’s net operating income of 13.5 per cent because he’s being fair to his agents.

The team leader reports that in 2024, his team of seven earned about $1.8 million in gross commission from 83 transactions and 36 leases, growing by about 15 percent year-over-year.

 

Agent profile

 

Singh’s agents have been with him for years, some over a decade, and there’s next to no turnover. They’re very competitive, extroverted high-achievers but, “They have no organization,” he points out with a smile.

This is why Singh hires naturally organized staff who can support the agents with everything from coaching and mentorship, administrative support, listing preparation, database management and programming to increasing lead generation, prospecting or geographic farming and online leads.

Singh’s agents are team-oriented and coachable and don’t need the spotlight. He likens this to a band: “Each band member must play their part … My ideal agents want to succeed but not necessarily do all the parts—(just) be belly-to-belly with clients and thrive in the hot seat.”

Likewise, Singh is intentional about not putting himself in the spotlight. He explains that each team member is their own top producer and could thrive alone. “But the goal is not to create a revolving door of juniors,” he stresses.

 

Advice for agents

 

Connexus has a corporate charter with defined principles or beliefs, including being relevant, energetic and fun. Singh believes this last charter quality is paramount. “If you’re not having fun, why are you here? To shuffle through something you dislike? I don’t want that energy around me.”

He also tells anyone looking to improve to remember that success leaves clues and builds off of mentors, colleagues and models. “Don’t reinvent the wheel,” he advises.

Finally, to truly succeed, he says agents must define what success looks like for them, personally. For Singh, it means retiring on the Amalfi Coast surrounded by his grandkids and his team, looking back on 2023.

“I haven’t built a team, I’ve built a family.”

 

Photo: Connexus Group team

 

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The benefits of joining a real estate team https://realestatemagazine.ca/the-benefits-of-joining-a-real-estate-team/ https://realestatemagazine.ca/the-benefits-of-joining-a-real-estate-team/#respond Wed, 02 Feb 2022 05:00:26 +0000 https://realestatemagazine.ca/the-benefits-of-joining-a-real-estate-team/ With a team, the whole is greater than the sum of its parts. In real estate terms: the value that you can get out of a team outweighs the cost of the commission splits.

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For a new agent it can be difficult to know where to start. The real estate education courses teach you a lot about laws, ethics, standard forms and the like, but they do not teach you how to get out there, prospect, handle objections, build relationships and get buyers and sellers to choose you over one of the other Realtors in Canada.

For any newly licensed Realtor looking to build a successful career in real estate, joining a team can be a great place to start. When I propose this idea to agents, they almost always ask the same question: “Why would I want to give up half my commission?” The answer is that with a team, the whole is greater than the sum of its parts. In real estate terms: the value that you can get out of a team outweighs the cost of the commission splits.

The main benefits of being on a real estate team are as follows:

Credibility:

As a brand new sales representative, nobody knows your name. Prospective clients have never heard of you, you have no experience to your credit and they have two relatives and three friends who are Realtors, so why would they choose you? When you’re part of an established, top-performing team, its reputation and name recognition will give you credibility.

Community:

Real estate can be lonely. I’ve heard this from several independent agents, particularly since the COVID-19 pandemic hit and in-office work and in-person brokerage events all but ceased. When you’re on a team, you have a group of like-minded professionals in your corner, and you’re all working towards a common goal.

Accountability:

As an independent Realtor you don’t have to be accountable to anyone. This is a blessing and a curse. If you struggle to keep yourself focused and meet self-imposed goals and deadlines, then being accountable to someone other than yourself may be better for your business. On a team, you are typically required to set goals and the team leader will hold you accountable, assess your progress regularly and help you re-evaluate and strategize how to achieve those goals.

Leads:

Most teams have some sort of lead generation system or program in place, as well as an experienced team leader with a steady supply of repeat and referral business. The team leader will distribute these leads to the team to follow up and convert. You’ll likely also be given the opportunity to host open houses for the team’s listings, giving you the opportunity to pick up buyer leads even when you don’t have your own listings.

Training and support:

In most teams, the team leader holds weekly or monthly sales meetings and offers regular training sessions. The leader is there for you when you need additional support and situational coaching. Not only do you benefit from the years of expertise of the team leader, but also that of the other team members.

You should take advantage of your colleagues. I don’t mean that in a nefarious way. I mean that you should regard your teammates as a valuable resource and leverage their knowledge and experience to help you grow and develop. They will invariably have strengths and skills that are different from yours, and you can (and should!) learn from them at every opportunity. (Sidenote: I highly recommend role-playing with your teammates. You’ll be amazed by how one sales rep can frame an objection handle or a value proposition in a way that you might never think of, but that is powerful and effective.)

Dedicated support staff:

Most teams have their own administrative and marketing staff (separate from the brokerage’s staff) that take care of details like co-ordinating your listings (scheduling photographers, staging, lockbox installation), broker loading listings, drafting paperwork, copy writing, creating social media content, designing print marketing materials, offering an extra point of contact/support for your clients and much, much more. This frees up your time to focus on networking, prospecting, signing listings and presenting and negotiating offers; or, in short, selling real estate.

Marketing power:

Teams can afford to spend way more on marketing than most individual agents. Most teams have qualified marketing professionals on their staff, devising marketing strategy and content that appeals to and engages the target consumers. This means your brand, your listings and your sales will be advertised in a broader range of digital and print marketing publications/platforms. There are more lawn signs bearing the team’s name than you’d have bearing your name as a solo agent, meaning more sign calls and more brand awareness. There are team social media channels and a team website, and marketing professionals who understand SEO and AdWords and how to manage them. Further, each team member has their own social media channels advertising the team’s listings, deals and brand. It only stands to reason that more arms = greater reach.

Expanded database:

Many teams have shared client/prospect databases. These are virtual goldmines containing a wealth of current, past and prospective clients who may want to buy your listings, or who may have properties that are right for your buyers. In a well-organized database, you may even be able to search contacts based on the features of the property they’re looking to buy or sell.

For instance, if you have a listing, you may be able to search the database for contacts tagged as buyers, and further narrow it down to buyers who are looking for properties in a specific neighbourhood, in a given price range (if the database is organized and diligently tagged and maintained). Further, in shared databases the marketing team can create drip campaigns and automatic touchpoints that can be sent to the entire team’s contacts. So, instead of advertising your exclusive listing to just your contacts, you can reach your whole team’s contacts. Again, more arms = greater reach.

In sum, teams are not for everyone. There are sales reps who prefer to be lone wolves, to be accountable only to themselves, and to move to the beat of their own drums. However, for those who could use support to help grow their business, who like camaraderie and teamwork, and who do not have the time, mental energy or know-how to handle their own administrative and marketing tasks, joining a team could be a game-changer. If you choose the right team for you, the value that the team brings to your business will far outweigh the cost of the commission you give to the team.

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What makes a real estate company? https://realestatemagazine.ca/what-makes-a-real-estate-company/ https://realestatemagazine.ca/what-makes-a-real-estate-company/#respond Mon, 14 Jan 2019 05:00:36 +0000 https://realestatemagazine.ca/what-makes-a-real-estate-company/ As Realtors, we represent a company. Yes, we are independent contractors, but so what? We are people who need to network together and help each other.

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A company is business made up of lots of legal documents that have to be registered with the applicable government bodies. There are shareholders, leaders, managers and workers.

You know what really makes a company? The people who represent it. Without a cohesive group working towards the same goal, no matter your position in the company, without this, it is only a company by name.

As Realtors, we represent a company. Yes, we are independent contractors, but so what? We are people who need to network together and help each other. It’s not only about the money, its about the accomplishment. If the company prospers on all levels, then we all prosper.

There are companies filled with individuals who work in complete isolation, only for their own benefit. I get it, that’s one model of a company.

Back “in the day,” we as Realtors were employees of our company and truly worked for it and the others around us.

We can’t go back to those days, but we can try each day to incorporate some of that old mentality into our future.

Be a part of your company, and not a silent member. Help the young agents coming into our business. They are not a threat to you, but an asset. You can learn a lot from them.

Think about all the knowledge that can be gained by combining both seasoned agents and new agents with fresh ideas. The seasoned agents will help ensure the future of the company by embracing the “new.”

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